Customer Service

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Order Tracking

Once your order has shipped, you will get an email confirmation containing your tracking number. If you would like to track your shipment, please go to www.usps.com or www.ups.com and enter your order's tracking number.

If you are not able to locate your email confirmation, we will be happy to assist you. Please contact us by calling 803-648-6124 or emailing tgg29801@gmail.com.

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Free Gift Wrapping

We offer free gift wrapping on all purchases. Think about how easy it would be to have us gift wrap, enclose a gift card and ship your Christmas gifts for you. Some items are drop shipped directly from the vendor and may not be able to be gift wrapped.

Returns and Exchanges - Please Read Carefully:

At Tea Garden Gifts, we are proud of our product assortment and want you to be perfectly satisfied with your purchase. All of Tea Garden Gifts products are guaranteed. If you are not satisfied for any reason, we will gladly provide a refund for your order. We offer a 30 Day Money Back Guarantee on almost every product we offer. Please call us at 803-648-6124 in advance to obtain an RA number (Return Authorization) within 30 days of purchase date.

Returned items should be packaged securely in their original packaging and original condition, and MUST be insured for the value of the item. The original packing slip along with your Return Authorization Number must be included as well. Returned items which become lost or damaged during shipping and have NOT been insured shall VOID all refunds or store credit. Please note that shipping charges are not refundable. Sorry, we cannot accept returns on any custom, special order, monogrammed or sale items. Payment in full is required for all custom or special orders at time of order. On refunds of orders exceeding $200, your original form of payment will be credited less a 15% re-stocking fee. Tea Garden Gifts has the right to charge your credit card for these appropriate charges.

Send the package to:

teagardenofaiken.com - 131 Laurens St SW - Aiken, South Carolina – 29801

If you do not have your original invoice, please send a letter with your merchandise that includes the following information:

Name
Address
Phone Number
Order Number
Item Description/Name
Reason for Return
Action to be taken upon return

Return your package to the address listed above. If you have any questions please call 803-648-6124 from 10 am – 5 pm EST.

Return Policy for Stationery, Invitations and Announcements:

The Tea Garden Gift printers are trained to proofread all orders for spelling, grammar, wording and etiquette. However, we cannot verify some customer errors, especially the spelling of proper names, unusual event location, town or street names, the date of your event or anything else out of the norm so please review your wording carefully. After submitting your order, you will receive a proof, which we encourage you to look over very carefully. Contact us immediately if you see you need to make a correction.

Changes in your order BEFORE it is printed:
If you notice an error after you have approved your proof, please contact us immediately and we will try to stop your order and make the necessary changes before it is printed. We cannot guarantee that we can stop your order in time. It will depend on how quickly your order is being processed at the vendor.

Changes or errors in your order AFTER it is printed: In the unfortunate instance an error in your wording does get printed, we will work with you to correct the mistake quickly and reprint your order at a 20% discount.

Errors made by Tea Garden Gift’s or the Vendor: If any order were to contain an error or misprint caused by our staff or the vendor, we will happily reprint it at no cost to you.

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Privacy and Security

Privacy Policy

By registering with us and/or buying products from us on-line, you will automatically be added to our mailing list but you do have the option to "opt-out" at the time of purchase. If at any time you would like to be removed from our list, simply click on the opt-out button in the email or contact us at the store and you will be removed immediately.

Security Policy

As a customer you reserve the right to be concerned about the security of your credit card information. Please be assured that your financial information is sent to us via encrypted data and can therefore not be hacked, received or deciphered by other merchants or mean, ugly, despicable people with malicious intentions. Tea Garden Gifts has taken the steps to ensure your security by using the highest levels of encryption technology. If you are still not comfortable with releasing your credit card information via our web site, you may call 803-648-6124 to place your order.

Disclaimer

All prices, descriptions and photos posted on this website are as accurate as possible, but on occasion an item may be priced, described or displayed incorrectly. We reserve the right to refuse the sale of items at the incorrectly posted price, description or display.

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