Customer Service

Thank you for visiting our online gift shop. We want help make your shopping experience as relaxing as possible. If you cannot find what you are looking for, please send us an email at tgg29801@gmail.com or call us at 803-648-6124.

 

Contact Customer Service

If you have a question about an item, our friendly & knowledgeable staff will be glad to assist you.

Hours of Operation: Monday - Friday 10:00 am - 6:00 pm EST: Saturday 10:00 am – 5:00 pm EST

Mailing Address:
Tea Garden Gifts
131 Laurens St SW
Aiken, SC 29801

Telephone Number: 803-648-6124
Fax Number: 803-648-4643

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Methods of Ordering

Online Secured Ordering:

Our payment gateway provider is Authorize.net who, since 1996, offers the latest technology in credit card protection and encryption. If you are not comfortable with releasing your credit card information via our web site, you may place your order by telephone.

Ordering By Telephone (Credit Card Only):

If you would like to place your credit card order by phone, call us at 803-648-6124. Our staff is available Monday - Saturday, 9:30 am - 5:00 pm EST.

We will begin processing your order no later than the next business morning. Most of our items are in-stock and ready to ship. In-stock items will ship within approximately 2-3 business days.

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Payment Options

Credit Cards

We accept MasterCard, Visa, American Express, and Discover. Please include the entire credit card number, cardholder name, billing address and expiration date. We also accept PayPal.

C.O.D. (Cash on Delivery)

Sorry, we do not accept C.O.D. orders.

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Sales Tax

Sales taxes will be charged for shipments to South Carolina addresses only and charged at the prevailing rate. Shipping charges are not taxable.

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Shipping & Delivery Times - Continental USA

USPS Priority Mail is used unless otherwise requested. Since delivery tracking is unavailable for USPS delivery, we are unable to guarantee receipt of your order. We will begin processing your order no later than the next business morning. Most items a-re in-stock and ready to ship. In-stock items will ship within approximately 2 - 3 business days.

If you would like to check the availability of an item before you order, please call us at 803-648-6124 between 9:30 am & 5:00 pm EST Monday – Friday or between 9:30 am & 5:00 pm EST Saturday. If your item is not in stock, we can give you more information regarding estimated manufacturing & delivery times. In most cases, we will notify you via e-mail if there will be such a delay.

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Express or Expedited Delivery

Please Note: If you require express or 2 day shipping, please call us at 803-648-6124 for charges.

Refer to our shipping chart below - costs based on total order.

ups shipping map

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US Continental Shipping Rates:

Order with confidence...Tea Garden Gifts offers FREE SHIPPING on all orders within the Continental US which are over $85.00! Orders shipping to the Continental US under $85.00 are charged in accordance to the chart below.

Shipping charges are based on the merchandise value of your order. Personalization charges are excluded. Please add $4 for each additional shipping address. Special shipping situations may incur additional shipping charges.

>
Merchandise ValueUSPSUPSSecond Day Air
0 - $29.99$9.50$15.00N/A
$30.00 - $49.99$13.95$17.00N/A
$50.00 - $74.99$13.95$19.00N/A
$75.00 - $84.99FREEFREEN/A
$85.00 and UPFREEFREEN/A

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Order Tracking

Once your order has shipped, you will get an email confirmation containing your tracking number. If you would like to track your shipment, please go to www.usps.com or www.ups.com and enter your order's tracking number.

If you are not able to locate your email confirmation, we will be happy to assist you. Please contact us by calling 803-648-6124 or emailing tgg29801@gmail.com.

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Free Gift Wrapping

We offer free gift wrapping on all purchases. Think about how easy it would be to have us gift wrap, enclose a gift card and ship your Christmas gifts for you. Some items are drop shipped directly from the vendor and may not be able to be gift wrapped.

Returns and Exchanges - Please Read Carefully:

At Tea Garden Gifts, we are proud of our product assortment and want you to be perfectly satisfied with your purchase. All of Tea Garden Gifts products are guaranteed. If you are not satisfied for any reason, we will gladly provide a refund for your order. We offer a 30 Day Money Back Guarantee on almost every product we offer. Please call us at 803-648-6124 in advance to obtain an RA number (Return Authorization) within 30 days of purchase date.

Returned items should be packaged securely in their original packaging and original condition, and MUST be insured for the value of the item. The original packing slip along with your Return Authorization Number must be included as well. Returned items which become lost or damaged during shipping and have NOT been insured shall VOID all refunds or store credit. Please note that shipping charges are not refundable. Sorry, we cannot accept returns on any custom, special order, monogrammed or sale items. Payment in full is required for all custom or special orders at time of order. On refunds of orders exceeding $200, your original form of payment will be credited less a 15% re-stocking fee. Tea Garden Gifts has the right to charge your credit card for these appropriate charges.

Send the package to:

teagardenofaiken.com - 131 Laurens St SW - Aiken, South Carolina – 29801

If you do not have your original invoice, please send a letter with your merchandise that includes the following information:

Name
Address
Phone Number
Order Number
Item Description/Name
Reason for Return
Action to be taken upon return

Return your package to the address listed above. If you have any questions please call 803-648-6124 from 10 am – 5 pm EST.

Return Policy for Stationery, Invitations and Announcements:

The Tea Garden Gift printers are trained to proofread all orders for spelling, grammar, wording and etiquette. However, we cannot verify some customer errors, especially the spelling of proper names, unusual event location, town or street names, the date of your event or anything else out of the norm so please review your wording carefully. After submitting your order, you will receive a proof, which we encourage you to look over very carefully. Contact us immediately if you see you need to make a correction.

Changes in your order BEFORE it is printed:
If you notice an error after you have approved your proof, please contact us immediately and we will try to stop your order and make the necessary changes before it is printed. We cannot guarantee that we can stop your order in time. It will depend on how quickly your order is being processed at the vendor.

Changes or errors in your order AFTER it is printed: In the unfortunate instance an error in your wording does get printed, we will work with you to correct the mistake quickly and reprint your order at a 20% discount.

Errors made by Tea Garden Gift’s or the Vendor: If any order were to contain an error or misprint caused by our staff or the vendor, we will happily reprint it at no cost to you.

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Privacy and Security

Privacy Policy

By registering with us and/or buying products from us on-line, you will automatically be added to our mailing list but you do have the option to "opt-out" at the time of purchase. If at any time you would like to be removed from our list, simply click on the opt-out button in the email or contact us at the store and you will be removed immediately.

Security Policy

As a customer you reserve the right to be concerned about the security of your credit card information. Please be assured that your financial information is sent to us via encrypted data and can therefore not be hacked, received or deciphered by other merchants or mean, ugly, despicable people with malicious intentions. Tea Garden Gifts has taken the steps to ensure your security by using the highest levels of encryption technology. If you are still not comfortable with releasing your credit card information via our web site, you may call 803-648-6124 to place your order.

Disclaimer

All prices, descriptions and photos posted on this website are as accurate as possible, but on occasion an item may be priced, described or displayed incorrectly. We reserve the right to refuse the sale of items at the incorrectly posted price, description or display.

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