Shipping Policy
In-stock items are usually shipped within 24 - 36 hours. Following credit card authorization and verification, every in-stock order shipped is delivered in accordance with the chart below. A tracking number will be emailed to the address provided once your order has shipped.
We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes.
If you're trying to estimate when a package will be delivered, please note the following:
- Credit card authorization and verification must be received prior to processing.
- Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
If you require express or 2 day shipping, please call us at 803.648.6124 for charges.
Please be aware you can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
PLEASE NOTE: Sales taxes will be charged for shipments to South Carolina addresses only and charged at the prevailing rate.
Shipping Insurance/Claims: Purchasing shipping insurance is strongly recommended.
PLEASE NOTE uninsured lost or damaged items WILL NOT BE COVERED by the shipper and Tea Garden Gifts is not liable for refund due to loss or damage by the shipper. Great care is taken in the packaging of your purchases but occasionally items may be damaged in transit. If you receive an item that has been damaged we will be happy to file the insurance claim for you and follow up to ensure your refund is credited back to you as soon as the shipping service pays the claim. The shipping service is responsible for refunding the customer for damage claims. Once a claim has been submitted the shipping service will pick up the package from your home and the claim will be paid in approximately 10 business days.
All shipping services REQUIRE that you retain the original packaging and box for their inspection and processing of your claim. Please keep all original packaging in tact and with your item for pick up. Failure to do so may result in your claim being rejected. Shipping fees are not refundable.
