RETURN POLICY

At Tea Garden Gifts, we are proud of our product assortment and want you to be perfectly satisfied with your purchase. All of Tea Garden Gifts products are guaranteed. If you are not satisfied for any reason, we will gladly provide a refund for your order. We offer a 30 Day Money Back Guarantee on almost every product we offer. Please call customer service at 803-648-6124, in advance to obtain an RA number (Return Authorization) within 30 days of purchase date.

Returned items should be packaged securely in their original packaging and original condition, and MUST be insured for the value of the item. The original packing slip along with your Return Authorization Number must be included as well. Returned items which become lost or damaged during shipping and have NOT been insured shall VOID all refunds or store credit. Sorry, we cannot accept returns on any custom, special order, monogrammed or sale items. Payment in full is required for all custom or special orders at time of order.

Send the package to:
teagardenofaiken.com - 131 Laurens St SW - Aiken, South Carolina - 29801

If you do not have your original invoice, please send a letter with your merchandise that includes the following information:

Name
Address
Phone Number
Order Number
Item Description/Name
Reason for Return
Action to be taken upon return

Return your package to the address listed above. If you have any questions please call 1.803.648.6124 from 10am to 5pm.

Return Policy for Stationery, Invitations, and Announcements:
 The Tea Garden Gift printers are trained to proofread all orders for spelling, grammar, wording and etiquette. However, we cannot verify some customer errors, especially the spelling of proper names, unusual event location, town or street names, the date of your event or anything else out of the norm so please review your wording carefully. After submitting your order, you will receive a proof, which we encourage you to look over very carefully. Contact us immediately if you see you need to make a correction.

Changes in your order BEFORE it is printed:
If you notice an error after you have approved your proof, please contact us immediately and we will try to stop your order and make the necessary changes before it is printed. We cannot guarantee that we can stop your order in time. It will depend on how quickly your order is being processed at the vendor.

Changes or errors in your order AFTER it is printed:
In the unfortunate instance an error in your wording does get printed, we will work with you to correct the mistake quickly and reprint your order at a 20% discount.

Errors made by Tea Garden Gift’s or the Vendor:
If any order were to contain an error or misprint caused by our staff or the vendor, we will happily reprint it at no cost to you.